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HGST format unit problem  

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Jelsomyno
(@jelsomyno)
Active Member
Joined: 4 months ago
Posts: 7
08/07/2020 11:36 am  

Greetings,

can you please help me with this problem. HGST drive is connected with usb. when i try to "set user password" or "format unit" it gives error. DCO also gives error. am i doing something wrong? screenshots: https://www.dropbox.com/s/evelt8g9dulntff/hdd.zip?dl=0

 

This topic was modified 4 months ago by Jelsomyno

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piotr
(@piotr)
Member Admin
Joined: 1 year ago
Posts: 11
08/07/2020 12:14 pm  
Posted by: @jelsomyno

Greetings,

can you please help me with this problem. HGST drive is connected with usb. when i try to "set user password" or "format unit" it gives error. DCO also gives error. am i doing something wrong? screenshots: https://www.dropbox.com/s/evelt8g9dulntff/hdd.zip?dl=0

 

Hi,
I'm wondering why is the write cache disabled. It is due to the amount of bad sectors or just to test the drive? This is usually triggered by the drive firmware when spare sector pool has been exhausted.

Some HGST drives require user password to be set before starting "Format Unit". What is the error when setting user password? Does the procedure start at all and end with just errror?

As for DCO I don't know why the drive does not support it. Not all drives do.

This post was modified 4 months ago 2 times by piotr

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Jelsomyno
(@jelsomyno)
Active Member
Joined: 4 months ago
Posts: 7
08/07/2020 1:38 pm  

@piotr

very strange, write cache is enabled now.

about password, it opens window, i enter password, press set and after 2 seconds it gives error

i have 4 different hgst/hitachi drives. my goal was to "format unit" them. one formatted successfully without any problems or passwords. other three have this identical problem.


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piotr
(@piotr)
Member Admin
Joined: 1 year ago
Posts: 11
08/07/2020 2:43 pm  
Posted by: @jelsomyno

@piotr

very strange, write cache is enabled now.

about password, it opens window, i enter password, press set and after 2 seconds it gives error

i have 4 different hgst/hitachi drives. my goal was to "format unit" them. one formatted successfully without any problems or passwords. other three have this identical problem.

I just tested a HGST HTS545050A7E680 (500GB) drive via USB and it behaves correctly. That is I can set user password without problems and "format unit" will only start if user password is set.

There may be problems when USB bridge does not fully support sending ATA commands via SCSI. Please make sure the connecting USB cable and bridge is a modern USB 3.0 compliant device designed to attach the newest SATA drives. Otherwise there is nothing more I can sugget but to attach the drive via direct SATA or eSATA.

 


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Jelsomyno
(@jelsomyno)
Active Member
Joined: 4 months ago
Posts: 7
08/07/2020 9:59 pm  

@piotr

direct sata also does not work.
i booted from flash drive. from there i was able to enter dco section. i tried to disable "security mode commands" but when i press "dco set" i get: "dco result: error".
then i had one idea, do not know if it was right or stupid one, i successfully set hdd password from bios. but when i tried to enter "features" menu i got error: "ata command error! this drive does not support ata commands."
well, i give up at this point. i will try to get another sata-usb adapter.


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piotr
(@piotr)
Member Admin
Joined: 1 year ago
Posts: 11
08/07/2020 10:29 pm  
Posted by: @jelsomyno

@piotr

direct sata also does not work.
i booted from flash drive. from there i was able to enter dco section. i tried to disable "security mode commands" but when i press "dco set" i get: "dco result: error".
then i had one idea, do not know if it was right or stupid one, i successfully set hdd password from bios. but when i tried to enter "features" menu i got error: "ata command error! this drive does not support ata commands."
well, i give up at this point. i will try to get another sata-usb adapter.

Concerning SATA, the thing is that direct SATA connection will probably result in a freeze lock of the drive when starting, making it impossible to send any password related commands. This usually happens in laptops and some desktop PCs. Disabling security commands via DCO might help. I see that it did not work. Well, please also try DCO restore. Maybe someone messed up with DCO before and it needs to be reset.

If it's possible to enter DCO menu under DRevitalize DOS/UEFI it should also be possible to disable security commands.


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Jelsomyno
(@jelsomyno)
Active Member
Joined: 4 months ago
Posts: 7
09/07/2020 8:02 am  

dco restore also gave error 🙁

can you please tell me your motherboard chipset?


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Jelsomyno
(@jelsomyno)
Active Member
Joined: 4 months ago
Posts: 7
09/07/2020 9:43 am  

i think the problem really is usb adapter. i tried different usb adapter and with it i could not even enter features section while with other one i can.


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piotr
(@piotr)
Member Admin
Joined: 1 year ago
Posts: 11
09/07/2020 3:31 pm  
Posted by: @jelsomyno

i think the problem really is usb adapter. i tried different usb adapter and with it i could not even enter features section while with other one i can.

USB enclosure must support the SATL SCSI to ATA translation. So basically you need to have a USB to SATA adaptor with UASP support so that you can send ATA passthrough command via SCSI passthrough format. That's how it's done in DRevitalize (Windows).

 

 


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Jelsomyno
(@jelsomyno)
Active Member
Joined: 4 months ago
Posts: 7
09/07/2020 6:23 pm  

SUCCESS!!! i used another usb-sata adapter and it worked! Dziękuję Ci!


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